html

https://www.cape-it.de/en/download/free-additional-otrs-modules.html
https://cdelz.wordpress.com/2009/09/09/comunidad-otrs-en-espanol/#comment-328
http://otrs.perl-services.de/docs/otrs/master/kernel_system_ticket.html
https://www.youtube.com/watch?v=oGTQybEQTbE
https://www.sysaid.com/es/it-service-management-software
http://drivemeca.blogspot.com.co/2013/09/como-instalar-open-ticket-request.html
http://deboj.net/topic/notification-to-agent-when-ticket-is-escalated-first-response-time-update-time-and-solution-time.html
http://opar.perl-services.de/
http://complemento.net.br/works/slastop-5-0-1/
http://opar.perl-services.de/package/author/reneeb
https://blog.otrs.org/
https://htddi.wordpress.com/2014/02/16/otrs-config-pt3/#_ftn4
http://forums.otterhub.org/viewtopic.php?f=82&t=15451    <<------ESTE ES EL FORO
https://github.com/reneeb
http://znuny.com/#!/addons
http://forums.otterhub.org/viewtopic.php?f=84&t=17852
http://feature-addons.de/demo
https://otrsteam.ideascale.com/a/ideas/top/campaign-filter/byids/campaigns/25203
https://www.youtube.com/watch?v=MjuRtzR8xZw
https://www.cape-it.de/en/download/free-additional-otrs-modules.html
http://172.19.102.139/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend%3A%3ACustomer%3A%3ATicketOverview;SysConfigGroup=Ticket
https://www.voztovoice.org/node/579?device=mobile
http://ftp.otrs.org/pub/otrs/
http://doc.otrs.com/doc/
http://doc.otrs.com/doc/manual/admin/6.0/en/html/updating.html
https://juantrucupei.wordpress.com/2017/01/17/instalacion-otrs-5/